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Aetna Medicare Disclaimers
You can reach First Health Part D customer service at 1-833-856-5680 (TTY: 711) or Coventry Health Care customer service for Medicare Advantage plans at 1-844-741-8423 (TTY: 711), 8 a.m. to 8 p.m., local time, seven days, from October 1 - March 31; 8 a.m. to 8 p.m., local time, Monday - Friday, from April 1 - September 30.

Aetna Medicare is a PDP, HMO, PPO plan with a Medicare contract. Enrollment in our plans depends on contract renewal.

This information is not a complete description of benefits. Call the number on your ID card for more information.

See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area.

Every year, Medicare evaluates plans based on a 5-star rating system.

Aetna Medicare's pharmacy network includes limited lower cost preferred pharmacies in: Urban Alabama, Urban Mississippi, Urban Tennessee, Rural Arkansas, Rural Iowa, Rural Kansas, Rural Minnesota, Rural Missouri, Rural Montana, Rural Nebraska, Rural North Dakota, Rural Oklahoma, Rural South Dakota, Rural Wyoming. The lower costs advertised in our plan materials for these pharmacies may not be available at the pharmacy you use. For up-to-date information about our network pharmacies, including whether there are any lower-cost preferred pharmacies in your area, members please call the number on your ID card, non-members please call 1-833-859-6031 (TTY: 711) or consult the online pharmacy directory at https://www.aetnamedicare.com/pharmacyhelp.

For mail-order, you can get prescription drugs shipped to your home through the network mail-order delivery program. Typically, mail-order drugs arrive within 7 to 14 days. Please call us if you do not receive your mail-order drugs within this timeframe.

• Aetna and Coventry members please call the phone number listed on your member ID card.

Members may have the option to sign-up for automated mail-order delivery.

For a complete list of available plans please contact 1-800-MEDICARE (TTY users should call 1-877-486-2048), 24 hours a day/7 days a week or consult https://www.medicare.gov.

Medicare beneficiaries may also enroll in an Aetna Medicare plan through the CMS Medicare Online Enrollment Center located at https://www.medicare.gov.

Members who get “Extra Help” are not required to fill prescriptions at preferred network pharmacies in order to get Low Income Subsidy (LIS) copays.

Participating physicians, hospitals and other health care providers are independent contractors and are neither agents nor employees of Aetna. The availability of any particular provider cannot be guaranteed, and provider network composition is subject to change.

The formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary.

Out-of-network/non-contracted providers are under no obligation to treat Aetna members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services.